FAQs

Products

What are your products made from?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I wash the TP products?

In order to keep your hoodie soft and prevent pilling, we recommend:
1, Machine washing on a gentle cycle below 30℃ with a small amount of mild detergent;
2, Do not use fabric softeners or scent-boosters;
3, Fluff it after washing, air-dried and keep it out of direct sunlight;
4, Do not iron!

Do you offer wholesale purchases?

Yes, we offer wholesale pricing for business, retailers and group purchasing. You can leave us a message or send us an email at: support@threepoodle.com

How can I buy your products as a gift?

Yes, sure! You can place an order for the recipient by entering the recipient's address in the "Shipping Address" field and your address in the "Billing Address" field. You can also buy gift cards for the recipient so he/she can buy whatever he/she likes. How to buy a gift card

Orders

How to track my order?

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

How to use discount code or coupon?

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

How should I do if I received the items with defect?

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

Shipping & Delivery

Do you offer free shipping?

For now, we offer free shipping on orders over $59+.

When will my order be shipped?

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

How long will I receive my items?

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

Return & Refund

1. What is your return and exchange policy?

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

2. How long does a refund take?

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

3.Do I need to pay for a return?

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

Gift Cards

How to send a TP gift card as a gift?

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

2. How can you access gift cards which were misplaced or never received?

You can click Resend gift cards from your order confirmation email. This link will only work if the order has been fulfilled.

4. Can a gift card be used more than once?

Yes, provided there is still a balance remaining on the card.

5. Can a gift card be used to buy a gift card?

No, you can't use a gift card to buy another gift card.

6. Can more than one gift card be used towards a purchase?

Yes. You can redeem another gift card during checkout.

7. Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total which includes shipping and taxes.

9. How can I check their balance?

Yes, you can check their balance on the gift card page.

Contact US

I have an issue with my order, how to contact you?

If you have any questions or concerns about your order, feel free to reach out to our Customer Service anytime:

support@threepoodle.com.

online custom service

We will reply to you within 24 hours. Be sure to enclose the order number so we can deal with your issues as soon as possible!

Anything else you want to know?

If you have any questions about our products, policies, or collabration issues, please check out the FAQs section. Alternatively, reach out to us on one of the options below or use the contact form and we'll get back to you.

Media and Coperation: collab@threepoodle.com

Affiliate Program: threepoodle@gmail.com

online customer service